Shipping & Delivery Policy

Effective date: 27/10/2025

1) Made-to-Order Production

• All Tango items are made after order confirmation. Your order is immediately queued at our manufacturing facility for material allocation and cutting.

• Because production begins promptly, orders cannot be cancelled or modified once processing/production is initiated (including size, color, address, or payment method changes).

2) Dispatch & Delivery Timelines

• Estimated delivery time: 5–10 business days from order confirmation.
  This window includes production + courier transit.

• Delays can occur. Lead times may extend during high demand, supply constraints, quality checks, weather, carrier backlogs, or public holidays. These delays do not create a right to cancel or refund.

• We ship via trusted courier partners. Tracking is shared once your parcel is handed to the courier.

Business days exclude Sundays and public holidays.

3) Shipping Scope & Charges

• Domestic shipping charges (and any COD fees, if applicable) are shown at checkout.

• If you request re-delivery, address corrections after dispatch, or multiple delivery attempts, additional courier fees may apply and will be billed to you before release.

4) Address Accuracy & Delivery Attempts

• Please provide a complete and accurate address and reachable phone number.

• Couriers typically make limited delivery attempts. If a parcel is undeliverable/returned to sender due to incorrect address, unavailability, or refusal, we can re-ship after you pay the return + re-shipping charges. No refunds are issued for undeliverable parcels.

5) Damaged or Tampered Parcels

• If your parcel appears open, damaged, or tampered, photograph the package before opening and note it with the courier at delivery.

• Report to sales@tangoofficial.com or WhatsApp 03390513224 within 48 hours with photos/video and your order number so we can assist. Late or incomplete claims may be denied.

6) Split Shipments

• To reduce delays, we may split an order into multiple parcels at no extra shipping cost to you. Each parcel will have its own tracking.

7) Force Majeure

• We aren’t responsible for delays outside our control (e.g., courier disruptions, extreme weather, governmental actions). We’ll keep you updated and expedite dispatch where possible.

8) Changes to This Policy

• Tango may update this policy without prior notice. The policy in effect at the time of your order applies to that order.

Questions?
Email: sales@tangoofficial.com
WhatsApp: 03390513224